Update: How COVID-19 may impact your propane usage

03/18/2020

Valued Crystal Flash Customer,

As each of us adjusts our daily routines in our collective efforts to slow the spread of COVID-19, it’s likely that our home heating patterns will be shifting. While Crystal Flash has developed very good methods of estimating the amount of propane in your tank, these calculations are largely based on the typical usage history of each individual customer’s home.

To help ensure that we’re staying in tune with your energy needs, during this period of time, we’d like to ask if you could please lend us a hand by periodically checking your tank’s propane level.

  • If you normally order on a ‘Will Call’ basis, please contact us for a fill when your tank gauge reaches 30%.
  • If you are enrolled in our Auto-Fill program and do not have The Crystal Flash Tank Monitoring System installed on your tank, please check-in with us if your tank gauge reaches 20%. We can double-check that a delivery is planned or make adjustments based on your new usage rate.
  • If you are on the Auto-Fill program and you do have The Crystal Flash Tank Monitoring System installed on your tank, no additional action is needed, we’re keeping an eye on your level for you.

Please be assured that we are open for business, we have ample supplies of propane, our trucks are continuing to roll, and our dedicated team of employee-owners is here to safely serve you. We are also making every effort to maintain our standard 7-day lead time for all orders.

At this time, when our team members make a delivery or service call at your home, we are not going to ask for a customer signature on our mobile devices. Out of respect for your health and the health of our teammates, we will not pass around a device from hand-to-hand.

Lastly, per CDC safety recommendations on social distancing, we kindly ask that during this time you do not visit our local offices unless it’s absolutely necessary. You can place orders or pay bills via our website, crystalflash.com. While our customer service team is at the ready, using our website may reduce waiting times if the phone lines are busy as we assist other customers.

As our country and communities work together to slow the spread of COVID-19, our employee-owners pledge to you that we will continue to take every precaution to keep you, your family, and your home, warm and safe. If you become sick and have an appointment that may require us to enter your home, please do not hesitate to contact us to reschedule. As a reminder, we offer emergency phone support for customers — available 24 hours a day, 7 days a week, 365 days a year (800-875-4851).

We’re proud to be your trusted energy supplier and partner in these efforts.

Stay healthy, warm and safe,

Tom W. Olive
President/CEO
Crystal Flash, Inc.
A 100% Employee-Owned Company

frame-000109

Refer a Friend

Know someone in need of affordable propane and reliable delivery? Send them our way, and when they sign up with Crystal Flash, you'll get a reward!

Get Started Today

Propane delivery to your home from Michigan's go-to provider.

Our new customer bundle combines our no-hassle Auto-Fill Delivery program with a FREE Crystal Flash Tank Monitoring System.

Get Started

Related Articles

7 Things to Consider When Selling Your Home

No matter how many times you’ve been through it, selling your home can be a stressful and complicated process. If your home is heated with propane, you’ll have some additional…

The Ultimate Guide to Crystal Flash’s Budget Payment Plan

There’s an old, familiar saying in Michigan, “If you don’t like the weather here, just wait five minutes.” That’s always good for a chuckle, but it’s not so funny when…

Leaving Your Home for Extended Periods of Time

For Michiganders with vacation homes, cottages, or those following the birds south for a while, there’s some extra care involved when getting ready for winter. Winter weather can create several…

Subscribe To Our Newsletter

We’ll send you occasional updates about our business and industry. You’ll hear from us about once a month.