Price Protection General Terms and Conditions
Prices shown do not include sales tax, mandatory PERC fee, Hazmat fee, fuel surcharges, delivery charges or any other mandated fee that is charged at the time of delivery. To participate in any of the Price Protection Programs, minimum deliveries apply. Price Protection does not apply to After-Hours, Weekend or Emergency deliveries that are requested…
Read MoreFees Explained (Service to Your Home)
Fees can be confusing which is why we have defined our cost for common fees related to service to your home below. Our goal is to provide transparency, which is why you will find fees itemized on every invoice you receive from us. Emergency Delivery Making an unscheduled trip means we can’t plan our routes…
Read MoreResidential Delivery Options
Auto-Fill With Auto-fill delivery, we will monitor and fill your propane tank for you as needed. We take the responsibly to ensure you do not run out of fuel. Auto-fill is a great delivery option to provide peace of mind, whether you are not able to check your tank level consistently or would rather not…
Read MoreResidential Payment Options
30 Days Credit approved customers can enjoy Net 30 terms and pay for their deliveries within 30 days. Budget Take advantage of predictable monthly payments and spread the cost of the heating season throughout the year. In Advance Make a payment online, by phone or in-person before scheduling a delivery.
Read MorePropane Safety: Running Out of Gas
The employee owners of Crystal Flash take pride in keeping your home and family protected. As part of this promise to help keep our customers and employees safe, we frequently share propane safety information in our emails, social media posts, mailings, at crystalflash.com and on every delivery receipt. While propane is a safe, reliable, and…
Read MorePay My Bill
Online Sign-in or register for an account if you haven’t already By Mail mail to PO Box 1804 Grand Rapids, MI 49501 – pay by check Phone Call (800) 875-4851 – pay by credit card In-Person Visit one of the payment drop boxes available at our office locations (check or money order preferred). Automatic (EFT)…
Read MoreCrystal Flash’s Customer Portal Puts You In Control
Crystal Flash’s customer portal, my.crystalflash.com, is packed with enhanced features designed to put our customers in control of their accounts anywhere, anytime. The portal is accessible from all desktop, laptop, tablet and mobile devices. Some of the features available at my.crystalflash.com include: Request a delivery Placing an order for fuel has never been easier. Whether…
Read MorePropane Safety and Extreme Heat: 10 Tips to Keep Your Family Safe
Extreme heat can be very dangerous. During periods of high temperatures, serious injuries and deaths can be attributed to physical conditions such as heat exhaustion and heat stroke. Extreme heat can be contributing factors to events such as power outages and wildfires. If your home uses propane, there are a few simple steps you can…
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