Price Protection General Terms and Conditions
Prices shown do not include sales tax, mandatory PERC fee, Hazmat fee, fuel surcharges, delivery charges or any other mandated fee that is charged at the time of delivery. To participate in any of the Price Protection Programs, minimum deliveries apply. Price Protection does not apply to After-Hours, Weekend or Emergency deliveries that are requested…
Read MoreFees Explained (Service to Your Home)
Fees can be confusing which is why we have defined our cost for common fees related to service to your home below. Our goal is to provide transparency, which is why you will find fees itemized on every invoice you receive from us. Emergency Delivery Making an unscheduled trip means we can’t plan our routes…
Read MoreSupport for the Crystal Flash Tank Monitoring System
The Crystal Flash Tank Monitoring System uses a cellular signal to provide precise data on the level of fuel in your tank. The system includes a smartphone app to give you visibility and control over your fuel usage data, no matter where you are. If you’re a current customer and would like to request us…
Read MoreResidential Delivery Options
Auto-Fill With Auto-fill delivery, we will monitor and fill your propane tank for you as needed. We take the responsibly to ensure you do not run out of fuel. Auto-fill is a great delivery option to provide peace of mind, whether you are not able to check your tank level consistently or would rather not…
Read MoreResidential Payment Options
30 Days Credit approved customers can enjoy Net 30 terms and pay for their deliveries within 30 days. Budget Take advantage of predictable monthly payments and spread the cost of the heating season throughout the year. In Advance Make a payment online, by phone or in-person before scheduling a delivery.
Read MoreUnderstanding the Fees on Your Propane Bill
Let’s be honest, nobody really likes fees. In fact, there’s probably only one thing worse than fees… hidden fees. Crystal Flash believes that while some fees can be necessary (nominal charges simply passed along from us to another entity, like the government, for example), we believe that limiting fees and being open and transparent with…
Read MorePropane Safety: Running Out of Gas
The employee owners of Crystal Flash take pride in keeping your home and family protected. As part of this promise to help keep our customers and employees safe, we frequently share propane safety information in our emails, social media posts, mailings, at crystalflash.com and on every delivery receipt. While propane is a safe, reliable, and…
Read MorePropane Safety: Carbon Monoxide
What is carbon monoxide (aka CO)? You can’t taste or smell CO, but it is a very dangerous gas. High levels of CO can come from appliances that are not operating correctly, or from a venting system or chimney that becomes blocked. CO can be deadly High levels of CO can make you dizzy or…
Read MorePropane Safety
Our motto is safety always. The following information about the use and storage of propane is important to keep you and your family safe. Propane is a safe, reliable and clean energy source. Nevertheless, it is still important that you are aware of these basic safety tips. Understanding how to properly use and store propane…
Read MorePropane Tank Installation Guidelines
Wondering how far a propane tank needs to be installed away from your home? For most homeowners installing a single tank, a minimum of 10 feet from anything and everything is a quick rule of thumb. We’ve put together a simple graphic that addresses most requirements for safe LP tank installation. An above ground propane…
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